The Stranded Report
Britain’s best and worst stations when travel goes wrong
We ranked 50 major British transport hubs by reliability, complaints, facilities, food options and recorded crime.
Key findings
Four things to know
Preston ranks last overall.Only 73.8% of trains are within three minutes of schedule, while its rate of 23.7 recorded crimes per million passengers is the second highest in the study.
London St Pancras has Britain’s biggest mapped station food offer.Its official station map lists 27 food and drink outlets.
York ranks 43rd for Reliability but 6th for Comfort.Only 71.4% of trains are within three minutes, but 24-hour staffing and food coverage throughout the waking day lift its Comfort ranking.
The ranking
How does your station compare?
The overall score gives 35% to Reliability and 65% to Comfort.
| Rank | Station | Survival score |
|---|
Scores are ranked before rounding. ORR station performance data is provisional.
Station survival map
Reliable journey or comfortable delay?
See how Britain’s major stations compare for avoiding disruption and managing the wait when plans go wrong.
Swipe the chart to explore all stations.
Select or tap a stationExplore its Reliability score, Comfort score and overall position.
Delay Survival Tool
Make the wait work for you
Choose your station and delay to get a practical plan, with realistic options and enough time to get back.
Build your survival plan
Choose a station and delay length to see realistic options for the time you have.
Stranded passenger checklist
What to do when you’re stranded
Confirm the disruption
Check the departure board and operator updates before leaving the station. Keep screenshots of cancellations and delay notices.
Know what you can claim
Keep receipts for reasonable food, transport or accommodation costs and check the operator’s Delay Repay and disruption guidance.
Make use of the time nearby
If there is enough time, store your luggage with Stasher and visit somewhere close to the station. Leave a return buffer and check your service before heading back.
A delay is easier without the bags
Secure luggage storage in trusted hotels, shops and lockers.
Methodology
How the score works
We compared Britain’s 50 busiest transport hubs. The list covers every major London terminal, the three largest airport stations, the rest of the official top 50, then the busiest station in each major city and large town until it reaches 50.
Journey reliability, 35%
Reliability looks at the journey itself. Twenty per cent comes from the regulator’s station-level punctuality and cancellation figures for April 2025 to March 2026. The other 15% comes from official complaints per 100,000 journeys, weighted by each train company’s share of services at that station.
Outlet counts and crime
Outlet counts do not affect the score. Any number shown on the page is attributed to an official station map or the food-hygiene register. Crime is counted at each station’s published map point using the same definition for all 50 stations. These figures are lower than whole-station FOI totals and should not be compared with them.
Delay comfort, 65%
Comfort looks at what happens once you are waiting. Facilities account for 25%, covering toilets, waiting rooms, Wi-Fi, staffing and step-free access. Food and drink coverage accounts for another 25%. It checks whether passengers can find a quick coffee, a budget option, somewhere to sit down and a free place to rest inside the station or within an 8-minute walk. It also measures how much of the waking day, from 06:00 to 23:00, at least one verified venue is open. The final 15% comes from British Transport Police crime records per million passengers, covering February 2024 to January 2025.
Airport stations
Airport station survival plans stay inside the terminal because there is nowhere suitable within a realistic walking distance.